On September 12, 2017 I had the honor of speaking with Pat Pacious at a CEO roundtable I was moderating, and it actually was Pat’s first day as CEO of Choice Hotels. As background, Choice Hotels is one of the largest hotel companies in the world with 500,000 rooms throughout 6,500 hotels in over 40 countries, where in the U.S. one out of every 10 hotels is a Choice property. When I asked Pat the phrase that summed up his leadership philosophy — at the crucial time at his first morning as CEO — his brilliant answer truly sums up leadership, “Leaders make the uncertain certain. Our world today is one of significant disruption in every way, so good assumptions can quickly be upended.”
As you consider how many things in this world are uncertain, volatile, disruptive and can paralyze an executive team from action, remember Pat’s words of wisdom and make the uncertain certain.