A Fortune 1,000 company that’s half restaurant, half store, and all country
Michael Woodhouse, CEO of Cracker Barrel, talks about maintaining quality and trust with its customers on the CEO Show with Robert Reiss. Woodhouse tells Reiss how Cracker Barrel has a “trust relationship” and “hasn’t changed the quantity, quality or the price of the food it serves, even as many competitors have chosen to discount.” The interview reveals a sophisticated business with nearly 600 locations and 67,000 employees, each strongly focused on serving the customer. Woodhouse provides insights how this service has benefited shareholders as well. Reiss and Woodhouse talk about other topics such as business metrics, employee training, the strategic plan, and the future of America.
Interview Aired: 10/24/2010