The leading healthcare call center model
Paul Spiegelman, CEO of Beryl Companies, speaks with Robert Reiss about getting your priorities right, reinvesting profits in your employees, and the merits of concentrating on the “small things”. Spiegelman also discloses secrets on producing exceptionally low employee turnover rates and fantastically high customer retention. Spiegelman’s revelations, based on the national call center market, are applicable to a broad range of businesses and non-profits as well.
Interview Aired: 07/06/2008