zappos

From $1.6 million to $840 million revenue in 7 years through one strategy – incredible service

In this interview Tony Hsieh shares his leadership philosophy including: recruiting talent, focusing on the customer and building a great enduring culture.

Hsieh offers insights from his background of at 24 years old, selling the company he co-founded, LinkExchange, to Microsoft for $265million and soon after investing in Zappos.com, a new online shoe retailer doing just $1.6 million a year. Hsieh discusses unique practices and philosophies at Zappos from paying people ‘not’ to join to building an exceptional culture and concentrating a deep focus on the customer.

Interview Aired: 04/20/2008